Difference Between Salesforce Sales Cloud and Service Cloud

Difference between sales cloud and service cloud? After completing the Salesforce sign-up process, you will have two module choices i.e. Salesforce Sales Cloud vs Service Cloud. While comparing both to find the best among them that suits your organization seems to be confusing, particularly, if you are new in the Salesforce world.

What is sales cloud vs service cloud? No need to worry everyone falls into this confusion and that’s where Anthony Constantinou helps you that Salesforce Sales Cloud vs Service Cloud.

Service Cloud users often pay more attention to service and cases. Service Cloud allows businesses, which sell services and products, while Sales Cloud users pay more attention to leads, prospects, and sales.

Sales Cloud denotes the “sales” part in Salesforce.com that consists of campaigns, reports, dashboards, accounts, tasks, calendars, events, contacts, prospects, activities, solutions, cases, visual workflow, products, customer apps, assets, tabs, quotes, objects, a self-service portal, CTI integration, and public knowledge.

Difference Between Salesforce Sales Cloud and Service Cloud

Difference between sales cloud vs service cloud? Salesforce lists lots of advantages of the Sales Cloud on its web portal. Among its inspiring features, you can utilize Sales Cloud for many other reasons:

• To build lifelong loyal customers by connecting your entire group from sales to marketing to consumer support and service etc.

• Authorize your sales representative to work quicker and more useful manner. Boos team contact with insight, regulation, and predictions assemble from Artificial Intelligence, as data will be at your fingertips.

• Develop your strategy of sales and spread out your reach by a more lively sales force.

• Respond to novel markets and trades by great teamwork and tracking representative execution.

In contrast, the service cloud is related to all the things, which the sales cloud does with some additional benefits such as Service Level Agreements Service Cloud Console Visual SLA Timelines Service Entitlements, Web-to-case, CTI integration, Live Messaging, Omnichannel Routing, and Live Agent. 

Remember, there Add-Ons in both the module that needs additional licensing.

Add-Ons are helpful to create a more inclusive system and line up service-based companies, get services before target audiences, connect with compatible proficient, and to better serve your clientele.

Built on the customer success platform of Salesforce Sales Cloud vs Service Cloud offers a 360-degree view of your consumers and helps you to provide smarter, quicker, and more bespoke services.

Service Cloud allowed you to automate service procedures, line up workflows, and surface key contents, topics, and professionals to renovate the agent experience.

Salesforce lists lots of advantages of Service Cloud on its web portal. Among its extensive list of features, users will take advantage of more functionality:

• Service Cloud allows your team to have Agent Workstation, Case Management, and Service Procedure Automation.

• Omnichannel routing is useful for the agent to match cases automatically with the best dexterity to solve them.

• 360-degree view of every customer by linking data across sections and back-end systems into single-agent space is one of its best features.

• Some productivity tools such as ready to use templates, macros, keyboard shortcuts are available at agents’ fingertips.

• Propose actions and direct agents through the procedure with lively and adaptive screens.

Web-to-lead functionality is available in Salesforce Sales Cloud, while Web-to-case functionality is available in Service Cloud.

Connecting one-to-one with all customers via multiple channels on any device is simple in the Salesforce Sales Cloud.

On the other hand, Service Cloud offers the flexibility to deliver instant and personalized support to the customer through chat, email, phone, or on the SMS messaging app with Live Messages.

Users can have a better understanding of their consumers by using Service Cloud.

Moreover, Salesforce managers can take advantage of Salesforce Sales Cloud by taking 100% access to the view of team performance including dashboards and suggestions. 

Gain access to comprise pre-built customer service dashboard, present for setting up on the AppExchange, and Live Agent Supervisor that offers the real-time look of customer service representatives.

Service Cloud enhances the organization's efficiency and improves customer satisfaction rate by offering simple access to self-help facility, and by lining up all consumer service interactions.

At last, you are able to cut case volume with a self-service doorway via Service Cloud, which permits users the chance to be an element of a custom, a recognized community that connects them to similar users and helps in sharing knowledge on a crucial matter.

When you are making a choice between Salesforce Sales Cloud vs Service Cloud, don’t forget to research the common difference and a set of specific features offered by both modules.

What about the Licensing Process?

Remember, Service Cloud is considered as an add-on to Salesforce Sales Cloud Service with some additional features. Salesforce Sales Cloud consists of Email-to-case; on the other hand, service Cloud has entitlements and milestones. It is often an omnichannel.

The console is one of the added features in Service Cloud, which makes it different from the Salesforce Sales Cloud. The console helps users to handle multiple helpdesk tickets at a time.

While talking about licensing, the sales cloud has a different approach from Service Cloud. The overlap among both the products often makes licensing baffling for users. Hope we help you decide which service is perfect for you and obtain the correct licensing from Salesforce Sales Cloud vs Service Cloud.

Author bio: "Anthony Constantinou is a business entrepreneur, writer by day and a reader by night. He is passionate about guiding people in different sectors such as Technology, Travel, Finance, Health, and Online Marketing."